Warranty Form | Orion Kennels

Orion Kennel’s Limited Lifetime Warranty Coverage

Every Orion Kennel is made proudly in the USA and assembled with our own dogs in mind. Our kennels have important jobs to do, therefore reliability, durability and safety are paramount.  Our kennels are gear for you and your dog to enjoy a lifetime of adventures together.

This Limited Lifetime Warranty extends to the original purchaser only and is non-transferrable.  Original proof of purchase must be presented with each warranty claim submission. This product must be registered in order to pursue a warranty claim. It is easy to register your Orion Kennel at www.*****.com

The Orion warranty applies to all kennels sold direct by an Authorized Dealer or Distributor. This pertains to any manufacturer’s defects in material or workmanship for a lifetime from the original date of purchase. This warranty covers all parts of Orion Kennels from nose to tail, including the door, latches, and body of the kennel only. Orion Kennels will repair or replace product at its discretion. Warranty does not cover damage to any other item.

This warranty is subject to the following limitations in addition to any imposed by virtue of applicable law.

  • Damage or breakage from wear and tear by your pet, such as scratching/chewing on the kennel body or door/components
  • Impact-related damage or breakage, including vehicle accidents and collisions
  • Damages resulting from abuse, misuse or carelessness, including dropping or falling out of vehicle
  • Intentional damage and/or breakage
  • Normal customer wear and tear, including scratches, slight warping, and edge chipping
  • Warping from exposure to heat, rain or snow
  • Damages resulting from improper installation of accessories
  • Damage from the use of solvents, adhesives, or cleaning solutions
  • Alterations or modifications done by customer

Orion Kennel Accessories:

We warrant all kennel accessories for one year from original purchase date if found to have any defects in material or workmanship. Original proof of purchase must be presented with each warranty claim submission.

This warranty applies to USA and Canada purchases only. Orion Kennel’s international warranties are handled directly through our overseas distributor and dealer networks.

Orion is not liable for injury or harm to any animal due to the use of our products. We have done our due diligence by thoroughly designing and inspecting each kennel prior to packaging for optimal performance and safety. Some dogs/pets could panic in a plastic kennel, potentially causing damage to themselves or property. Metal or wire crates may be the only option for such animals. It is the responsibility of the owner to know your pet and decide what is best for your situation and the animal’s safety.

Orion Warranty Form

Please fill in all mandatory fields:
  • Please describe in detail the issue you are having with the cooler. Include how you are using the kennel and any other details that will help us understand how your issue has occurred.
  • Drop files here or
    Accepted file types: jpg, gif, png, pdf.
    Please feel free to upload us some photos of the kennel and its issues to allow us to better serve your warranty claim.